Contact EasyTeX Support

Get expert help with your resume, account questions, or technical issues. Our dedicated support team is available 24/7 to assist you.

How to Get Help with EasyTeX

Whether you're building your first ATS-friendly resume or need assistance with advanced features, our support team is here to help. We've helped over 50,000 job seekers create professional resumes that pass applicant tracking systems and land interviews at top companies.

Our comprehensive support includes resume optimization guidance, technical troubleshooting, account management assistance, and expert advice on ATS best practices. We understand that creating the perfect resume can be challenging, which is why we offer multiple ways to get the help you need.

Our Support Team

We're committed to providing exceptional support. Our team is available 24/7 to help you with any questions or concerns.

Response Time
24 Hours
Support Team
24/7
Customer Rating
4.9/5
Satisfaction Rate
99%

Send us a message

Have a question about our resume builder? Need help with your account? Send us a message and we'll get back to you as soon as possible.

Types of Support We Provide

Resume Building Assistance

Our team can help you optimize your resume for ATS systems, choose the right template for your industry, and structure your content for maximum impact. We provide guidance on:

  • Selecting the optimal resume format for your experience level
  • Keyword optimization strategies for specific job applications
  • Section organization and content prioritization
  • ATS compatibility testing and optimization
  • Industry-specific resume best practices

Whether you're a recent graduate, career changer, or executive, we'll help you create a resume that stands out to both ATS systems and human recruiters.

Technical Support

Experiencing issues with our platform? Our technical support team can help with:

  • Account access and password reset assistance
  • PDF export and formatting issues
  • Template customization and LaTeX compilation errors
  • Browser compatibility problems
  • Data import and export functionality
  • Mobile app troubleshooting

Most technical issues are resolved within 24 hours. For urgent matters, please include "URGENT" in your message subject line.

ATS Optimization Guidance

Our ATS experts can review your resume and provide specific recommendations for improving your applicant tracking system compatibility. This includes:

  • Keyword density analysis and optimization
  • Formatting compliance checks
  • Section header standardization
  • File format recommendations
  • ATS testing results interpretation

We've analyzed thousands of resumes and understand exactly what ATS systems look for. Our guidance is based on real-world testing with major ATS platforms including Workday, Greenhouse, and Lever.

Account and Billing Support

Need help managing your account? Our support team can assist with:

  • Account settings and profile management
  • Subscription and billing questions
  • Data privacy and security concerns
  • Resume backup and recovery
  • Account deletion and data export

All account-related requests are handled with strict privacy and security protocols. Your data is always protected and never shared with third parties.

How to Get the Most from Support

Step-by-Step Guide to Contacting Support

  1. 1
    Identify Your Issue: Before contacting support, identify the specific problem or question you have. This helps us route your request to the right specialist and provide faster resolution.
  2. 2
    Gather Relevant Information: Collect any relevant details such as error messages, screenshots, browser information, or specific resume sections you're working on. This context helps us understand your situation better.
  3. 3
    Use the Contact Form: Fill out our contact form with your email address and a detailed description of your issue. Be as specific as possible about what you're trying to accomplish and what's preventing you from doing so.
  4. 4
    Wait for Response: Our team typically responds within 24 hours, though most inquiries are answered much faster. You'll receive an email confirmation when your message is received.
  5. 5
    Follow Up if Needed: If you don't receive a response within 48 hours, feel free to follow up. Sometimes emails can be filtered, and we want to ensure you get the help you need.

Common Support Questions

How quickly will I receive a response?

Most support requests receive a response within 24 hours. Urgent technical issues are typically addressed within 4-6 hours during business hours. For critical account problems, we offer expedited support.

Can you review my resume for ATS optimization?

Yes! Our team offers resume review services where we analyze your resume for ATS compatibility and provide specific recommendations. Simply mention "Resume Review" in your message, and we'll provide detailed feedback on formatting, keywords, and structure.

What information should I include in my support request?

Include your account email, a clear description of the issue, steps you've already taken, any error messages you've seen, and your browser/device information. For resume-related questions, mention your industry and target role if relevant.

Do you offer phone or live chat support?

Currently, we provide support via email to ensure all requests are properly documented and tracked. This allows us to maintain detailed records of your issues and provide comprehensive solutions. We're exploring live chat options for the future.

Can I get help with resume writing, not just formatting?

While we focus primarily on ATS optimization and formatting, our team can provide guidance on content structure, keyword placement, and section organization. For detailed writing assistance, we recommend consulting with a professional resume writer or career counselor.

Is there a limit to how many times I can contact support?

No, there's no limit. We're committed to helping you succeed with EasyTeX, and you can contact us as often as needed. We encourage users to reach out whenever they have questions or encounter issues.

Self-Service Resources

Before contacting support, you might find answers in our comprehensive resource library:

Other Ways to Reach Us

Email Support

contact@easytex.cc

For general inquiries, resume questions, and account assistance

Technical Support

support@easytex.cc

For technical issues, bugs, and platform-related problems

We're Here to Help You Succeed

At EasyTeX, we're committed to your success. Whether you're creating your first resume or optimizing your tenth, our support team is dedicated to helping you create resumes that pass ATS screening and land interviews. Don't hesitate to reach out—we're here to help you achieve your career goals.

Your feedback also helps us improve EasyTeX. If you have suggestions for new features, template designs, or platform improvements, we'd love to hear from you. Together, we can make resume building easier and more effective for job seekers everywhere.